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  • WE ARE HIRING! JOIN PENTACARE TEAM!

    WE ARE HIRING! JOIN PENTACARE TEAM!

    JOB TITLE: Call Center Executive

    A call center executive leader provides inbound/outbound service excellence to customers and clients to achieve contact center objectives.

    Reporting to: CC – PA Manager/ Asst CC-PA Manager/ Team Leader/Supervisor

    Supervising: None
    Job Responsibilities:
    • Evaluate requested procedures, laboratories, medicine from the providers and give pre-approval if indicated
    • Provide basic information about member’s insurance policy.
    • Respond to medical claim requests
    • Responding to customer queries in a timely manner.
    • Handle calls and represent the organization in a friendly and professional manner.
    • Provide outstanding customer service.

    Competencies/Skills
    Degree Level Bachelors
    Degree Field Medicine/Health
    Certification Relevant medical certification
    Experience/Knowledge Excellent knowledge of Medical Terminology, clinical /insurance knowledge
    Minimum 1 year experience in customer service, sales role
    Key Skills Strong written and verbal communication skills, excellent presentation skills
    Ability to manage sensitive and difficult phone calls, team work, problem solving decision making
    Computer Skills General Knowledge: Microsoft Office, Outlook
    Language skills English, Arabic, Hindi, Malayalam
    Additional Requirements Strong interpersonal skills, positive attitude
    Experience in the healthcare or private health insurance industry preferred but not essential

    Authority Level:
    • Call center approvals with Provider
    • Communication with patients.

    Please send your CV to: quality@pentacare.net

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